
From machines’ R&D, drawing, parts purchase, production are all controlled by Climatest Symor®, Symor controls every production procedure, including every part’s installation place, every possible breakdown and solution.Pls check below the main after-sale service procedure:
1) Email Climatest Symor® about the fault description(Pictures or video is preferred)
2) Within 1 working days, Climatest Symor® gives feedback or solution (If Climatest Symor® needs customer to take pictures about some parts of the machine, customer should cooperate accordingly to settle issues.
3) If checked that some parts(except glass nozzle) is possible broken by non-artificial reason, If necessary, customer deliver the broken part to Climatest Symor®, later Climatest Symor® send the repaired part or new part to customer. If unnecessary, Climatest Symor® will make delivery for the new part to customer directly.
Remark:
Climatest Symor® provides lifetime technical support to customers!