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Symor Instrument Equipment Co.,Ltd
Tel: +86-551-63853683,68663633,663853681
Address 1: No.3215,Huhang Highway,Fengxian District,Shanghai, China
Address 2: 
No.105 Dayang Industrial Park,Hefei,China 

Sales and Technical Service

Technical serivce
Got technical problems?
*For walk-in climatic test chamber,our engineers support on-site installation and commissioning,and train users how to operate the equipment.
*Problems encountered during operating the equipment,welcome to call our hotline +86551********* or mail to
*We provide lifetime free technical support.

Pre-sale service
*Offering official quotation and specification.
*Settle inquiring questions and provide optimal solution with most competitive budget.
*Welcome to visit Climatest Symor® factory at Changzhou and Hefei city
*Response within 12 hours after received notice

After-sale service
From machines’ R&D, drawing, parts purchase, production are all controlled by Climatest Symor®, Symor controls every production procedure, including every part’s installation place, every possible breakdown and solution.Pls check below the main after-sale service procedure:
1) Email
Climatest Symor® about the fault description(Pictures or video is preferred)
2) Within 1 working days, Climatest Symor® gives feedback or solution (If Climatest Symor® needs customer to take pictures about some parts of the machine, customer should cooperate accordingly to settle issues.
If checked that some parts(except glass nozzle) is possible broken by non-artificial reason, If necessary, customer deliver the broken part to Climatest Symor®, later Climatest Symor® send the repaired part or new part to customer. If unnecessary, Climatest Symor® will make delivery for the new part to customer directly.

Remark:Witnin warranty period, Climatest Symor® provides spareparts and transporation cost for free,the sending time is within 24 hours for standard euqipment and within 7 days for non-standard ones. After warranty, Customer should pay both,we will charge at cost price,thanks.

Climatest Symor® provides lifetime technical support to customers

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