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Support & News

Support & News

Contact Us

Symor Instrument Equipment Co.,Ltd
Email:Sales@climatechambers.com
Tel: +86-551-63853683,68663633,663853681
Fax:+86-551-68663630
Address 1: No.68 Jin Tan East Yijin Road,Changzhou,China
Address 2: No.105 Dayang Industrial Park,Hefei,China

Sales and Technical Service

Technical serivce
Got technical problems?
*For walk-in climatic test chamber,our engineers support on-site installation and commissioning,and train users how to operate the equipment.
*Problems encountered during operating the equipment,welcome to call our hotline +86551********* or mail to technic@climatechambers.com
*We provide lifetime free technical support.

Pre-sale service
*Offering official quotation and specification.
*Settle inquiring questions and provide optimal solution with most competitive budget.
*Welcome to visit Climatest Symor® factory at Changzhou and Hefei city
*Response within 12 hours after received notice


After-sale service
From machines’ R&D, drawing, parts purchase, production are all controlled by Climatest Symor®, Symor controls every production procedure, including every part’s installation place, every possible breakdown and solution.Pls check below the main after-sale service procedure:
1) Email
Climatest Symor® about the fault description(Pictures or video is preferred)
2) Within 1 working days, Climatest Symor® gives feedback or solution (If Climatest Symor® needs customer to take pictures about some parts of the machine, customer should cooperate accordingly to settle issues.
3) 
If checked that some parts(except glass nozzle) is possible broken by non-artificial reason, If necessary, customer deliver the broken part to Climatest Symor®, later Climatest Symor® send the repaired part or new part to customer. If unnecessary, Climatest Symor® will make delivery for the new part to customer directly.

Remark:Witnin warranty period, Climatest Symor® provides spareparts and transporation cost for free,the sending time is within 24 hours for standard euqipment and within 7 days for non-standard ones. After warranty, Customer should pay both,we will charge at cost price,thanks.


Climatest Symor® provides lifetime technical support to customers

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